Connected Journey · From booking to belonging
WHAT IF YOUR JOURNEY TO PORTUGAL STARTED BEFORE TAKEOFF?
One flight. One personalized experience. A world of possibilities before landing.
LATAM connects people to Portugal. NEXO connects them to everything that comes next.
Experience 01 · Booking
It starts with a ticket.
From
GRU
São Paulo, Brazil
Overnight · Long haul
To
LIS
Lisbon, Portugal
Passenger
Demo Traveler
Seat
23A
Class
Economy
Status
Pending
Illustrative booking. No real reservation is created.
Experience 02 · On board
Your seat becomes the gateway.
The NEXO experience lives inside the seat-back screen — ready the moment you sit down.
YOUR PORTUGAL JOURNEY IS READY
Your personalized experience is waiting for you.
Destination
Lisbon, Portugal
Purpose
Not selected
Journey
—
Connected experience
CONNECTIVITY IS JUST THE BEGINNING.
From an internet connection to a meaningful digital journey.
Connected Mode
When compatible Wi-Fi and authorized access are available.
- Check updated recommendations
- Explore destinations
- Access services and opportunities
- Continue planning your arrival
Strategic context: in 2026 LATAM began expanding connectivity across its long-haul fleet. Availability varies by aircraft — not every aircraft offers Wi-Fi. The full experience can continue after landing.
Experience 03 · Continuity
From the seat to your pocket.
When you leave the seat, the journey moves with you. Content adapts to your purpose.
Experience 04 · Arrival
THE FLIGHT ENDS. THE JOURNEY CONTINUES.
From arrival to belonging. NEXO helps travelers discover, connect and move forward.
Transport
Destinations
Services
Community
Events
Opportunities
Post-arrival continuity is voluntary and based on consent and privacy.
The opportunity for LATAM
YOU'RE INVESTING IN CONNECTIVITY. LET'S TURN IT INTO A CONNECTED EXPERIENCE.
01
Passenger Experience
Differentiate the journey through personalized experiences.
02
Digital Engagement
Create relevant touchpoints before, during and after the flight.
03
Ancillary Revenue Potential
Explore the possibility of additional digital services tied to the trip.
04
Partnership Innovation
Test a partnership model with clear metrics and room to expand.
No revenue or financial results are implied or guaranteed.
Pilot model
A pilot in four phases.
- 1
Phase 01
Discover
Validate passenger interest in a personalized digital experience.
- 2
Phase 02
Test
Test the journey through a LATAM-approved digital channel.
- 3
Phase 03
Measure
Track usage, journey selection, voluntary opt-in and engagement.
- 4
Phase 04
Scale
Study integration and expansion options based on results.
START SMALL. LEARN FAST. SCALE WITH EVIDENCE.
LATAM × NEXO · Portugal Connected Journey Pilot · Web Summit Lisbon 2026
LET'S MAKE THE JOURNEY BEGIN BEFORE LANDING.
We built the concept. Let's explore what we could create together.
"What if we could offer this experience to LATAM passengers?"